Privacy Policy
Last Updated: August 2026
AccentU respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
This policy follows applicable Australian privacy requirements, including the Australian Privacy Principles (APPs) under the Privacy Act 1988.
Information We Collect
We may collect personal information that you provide to us, including:
- Full name
- Email address
- Phone number
- Address
- Date of birth (where required)
- Communication preferences
- Health or speech-related information provided during assessment or therapy
- Information submitted through contact forms
We may also automatically collect technical information such as:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
How We Collect Your Information
We may collect information when you:
- Complete a contact form.
- Request an appointment.
- Communicate with us by email or phone.
- Participate in assessments or therapy sessions.
- Subscribe to updates or newsletters.
- Browse our website.
How We Use Your Information
AccentU may use your personal information to:
- Provide speech pathology services.
- Schedule and manage appointments.
- Respond to enquiries.
- Communicate with you about services.
- Improve our website and services.
- Maintain professional records.
- Meet legal and professional obligations.
Health Information
As a healthcare provider, AccentU may collect sensitive information related to communication, speech, language, or other health-related matters.
We only collect and use health information when:
- It is necessary to provide services.
- You provide consent.
- It is required by law.
We take additional care to protect sensitive information.
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience.
Cookies may collect information such as:
- Pages visited.
- Website activity.
- Browser information.
- General location information.
You can disable cookies through your browser settings; however, some website features may not function correctly.
How We Protect Your Information
AccentU takes reasonable steps to protect personal information from:
- Unauthorised access.
- Misuse.
- Loss.
- Disclosure.
We use appropriate technical and organisational security measures to protect your information.
Sharing Your Information
We do not sell your personal information.
We may share information only when necessary, including with:
- Healthcare professionals involved in your care.
- Service providers supporting our business operations.
- Legal or regulatory authorities where required by law.
Data Retention
We keep personal information only for as long as necessary to provide services and meet legal obligations.
When information is no longer required, we take reasonable steps to securely delete or dispose of it.
Your Privacy Rights
You have the right to:
- Request access to your personal information.
- Request corrections to inaccurate information.
- Ask questions about how your information is handled.
- Withdraw consent where applicable.
To make a privacy request, contact AccentU.
External Links
Our website may contain links to external websites.
AccentU is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
AccentU may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.